Landline only deals

1PHONE Pension Credit Tariff Telephone only service - request a quote

Telephone only for the Elderly - Request a quote

Telephone Social Tariffs are packages offered by some service providers that allow people on Pension Credit or Guarantee Credit to access an essential telephone-only service at a reduced price to help with the overall cost of living. Although we are not required to offer this as a service, we have decided to offer a reduced price on our 1Phone service as we feel it is a vital lifeline for many pensioners, as telephone access is a necessity in almost every aspect of everyday life.

Request Information about the Pension Credit 1PHONE: Complete the form below, and we'll provide you with detailed information about the Pension Credit 1PHONE service we offer. To ensure accurate details, please fill in all applicable fields, including your full phone number and address. This information helps us assess existing infrastructure and determine any necessary work, allowing us to provide you with a customised quote. Rest assured, this quote comes without obligation, and we won't pressure you to sign up. Your preferred contact details will be the only ones used for communication.

1PHONE Pension Credit Tariff - Voice telephone only information

Mobile Signal Check - Check you have coverage

We recommend checking your mobile coverage by considering the following factors:

Your Location - The further you are from a mobile phone mast, the weaker your signal will be. This weaker signal affects quality, reducing call clarity.
Your Local Environment - Hills, buildings, basements, or underground locations can all impact your phone's signal.
The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.

Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality. Multi-network SIM cards cannot detect network faults or congestion issues. Click Here to check your coverage. You need to check Vodafone, O2, EE, and Three mobile network to see which would give you the best coverage Inside the home. If you are in any doubt we would recommend having a fixed Digital line instead. Click here for fixed Digital line services

Cooling Off Period

All new orders are covered by a statutory 14-day cooling-off period beginning on the date you agree to our services. In some cases, we can expedite your installation or activation. However, if your service is activated within these 14 days, you waive your right to cancel. If an ongoing order is cancelled, no additional orders will be accepted for the same name, address, or telephone number for 36 months from the cancellation date.

Who is eligible for our Pension Credit Tariff

You're eligible for our 1Phone social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer the 1Phone social tariff to any other credit support or penefits. All we will ask for proff you are reciving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available.

1PHONE Pension Credit Tariff - What calls are Included **

Included in your monthly line rental - £12.98 per month
1000 Minutes - 01/02/03 UK Landlines per month
1000 Minutes to UK standard mobiles per month
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the inclusive minutes have been used, the standard rate for calls made will apply, depending on the number called and the time of day.
UK inclusive minutes are for standard mobile networks such as O2, Orange, T-Mobile, Vodafone, H3, EE, Three, and other providers in charge bands FM1, FM3, FM4, FM5, and FM6 at any time. Calls to other mobile networks are charged at a different rate. Please note that this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are defined as Saturday 00:00 to Sunday 23:59, daytime is Monday to Friday from 7 am to 7 pm, and evenings & nighttime are Monday to Friday before 7 am and after 7 pm. Included UK landline calls are subject to a Fair Usage Policy (FUP).
Over the 01/02/03 landline minutes, calls to UK standard landlines starting 01/02/03 will cost 2 pence per minute, with no call connection cost.
Over the included UK standard mobile minutes, calls to mobiles cost 7 pence per minute peak and 4.5 pence per minute off-peak, with no call connection cost.

General Terms and conditions

All services are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions

Addendum - Digital Voice (VoIP service)

Please click the link for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH) Addendum Terms and Conditions VoIP

Credit Limit and Credit Check

When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.

Specal Offer -BT Everyday - Cordless phone Telephone for Just £13.98 inc VAT∞

The BT Everyday Cordless phone handset offer at £13.98 is subject to availability and must be ordered at the same time as placing your order for a new 1Phone service. The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time.

Specal Offer -BT Everyday - Cordless phone Telephone for Just £13.98 inc VAT∞

Not all old analogue phones are compatible with digital lines. If you have had your handset for a large number of years, we recommend taking advantage of our special offer for a new cordless BT Everyday Cordless phone for just £13.98 inc VAT*, eliminating the concern of whether your old handset will work with a digital service or not.
BT Everyday Cordless phone with call blocker is fully compatible with our 1PHONE telephone service, and at just just £13.98 inc VAT and delivery, its fantastic value for a Digital Cordless basic phone. The BT Everyday Cordless phone reliable cordless phone with a Nuisance Call Blocker Key, which can block upto 20 registered telephone numbers.

∞The BT Everyday Cordless phone handset offer at £13.98 is subject to availability and must be ordered at the same time as placing your order for a new 1Phone service. The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time.

Specal Offer -BT Everyday - Cordless phone Telephone for Just £13.98 inc VAT∞

Request Information about 1PHONE: Complete the form below, and we'll provide you with detailed information about the 1PHONE service we offer.

IMPORTANT: YOU MUST INFORM US - Please check the box on this form if the end user has a Care Alarm system connected to the line.

Christmas Opening hours 2024/2025

December the 24th - Close at 1PM
December the 25th - Closed
December the 26th - Closed
December the 27th Open - Normal working hours
December 28th/29th - Closed (Weekend)
December 30th Open - Normal working hours
December the 31st - Closed at 1PM
January the 1st 2025 - Closed
January 2nd January 2025 - Normal hours

Your Name*

Please tell us the Date Of Birth of the end user*

Please tell us their National Insurance number

The Full Address*

Address Postcode*

What is their current number?

Who is the current telephone number provider?

What sort of address is it?*

Who should we contact with the info?*

What contact number should we use?*

What contact email should we use?*

Do you have permission to act on the end users behalf*

Which telephone plan are you interested in?*

Please tick the applicant is receiving Pension Credit or Guarantee Credit (a top-up to Pension Credit)

Please tick if you would like to add a Everyday Cordless phone to the order at £13.98 inc VAT (recommended)

Please tick if the end user has access to a mobile phone

IMPORTANT YOU MUST INFORM US - Please tick if the end user has a Care Alarm system on the line

Please tick if you would like a cost for a Battery backup for a Care Alarm and Cordless phone

Please click if you would like the 1571 voicemail service switched on?

Please click if you have checked the mobile coverage at the location the service is to be used

Click the buttion to upload proof Of Pension Credit or Guaranteed Credit. If not provided we will ask you for this if you decided to go ahead

Is there any other information you fill we need to know?

We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your request.*

Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.

Care Alarms and Digital Services - Important Information

If you have a care alarm on the premises, you must inform us BEFORE placing any order.
According to Ofcom regulations, we must be notified if there is a care alarm system on your premises, even if it will not be used with the new digital service. We need to confirm that the alarm will continue to function when the new service goes live. This ensures that those who rely on the alarm for emergency services will not be left unprotected.
We are unable to assess your premises and equipment ourselves and can only relay the information you provide. Therefore, it is crucial that you contact your alarm provider before placing an order. You need to verify that either the alarm does not require the new service to function or that it is compatible with the new service.
Failing to ensure that your alarm will continue to work may endanger the lives of residents.

Our Commitment to Safety: UK-Based Customer Services Team

At our core, the safety of our customers is our top priority. In recognition of our responsibility when working with vulnerable individuals, our customer services team undergoes a rigorous ongoing assessment to ensure their eligibility for such crucial roles. This assessment is integral to their employment and involves a thorough examination of their national criminal history, encompassing spent convictions, pending charges, and non-conviction charges. Additionally, we scrutinize other disciplinary and police information.

Our screening process adheres to the BS7858:2019 level, a standard commonly utilized in the security sector. This level of scrutiny aims to determine whether an employee could potentially pose any risk to the safety and well-being of vulnerable individuals. Our customers can rest assured that the individuals we employ have undergone comprehensive checks, instilling confidence in their trustworthiness and ability to carry out their roles with integrity.

Furthermore, we go the extra mile by conducting pre-employment Psychometric Testing for each team member. This includes assessments of personality, behavioral characteristics, attitude, and vocabulary. By implementing these additional measures, we aim to ensure that our team not only possesses the necessary skills but also exhibits the right temperament and attributes, providing our customers with peace of mind and reinforcing our commitment to safety and reliability.